Effective Date: September 15, 2024

1. Introduction

Regenim Advanced Anti-Aging Solutions (“we,” “us,” “our”) is committed to protecting the privacy of our patients, clients, and website visitors. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you interact with our website, regenim.com, or use our services. By accessing our website or using our services, you agree to the terms outlined in this policy.

2. Personal Data Collection

We collect personal information directly from users through:

Registration on our website or app.
Scheduling appointments and filling out medical forms.
Communication with us through our support channels.

The personal information collected may include:

Basic Identification Data: Name, contact information (phone number, email, address), date of birth.
Medical Information: Health records, appointment history, treatment preferences, medical insurance details.
Financial Information: Payment details for billing purposes.

3. Purpose of Data Collection

Your data is collected and used for the following purposes:

Service Provision: Facilitating appointment scheduling, delivering healthcare services, and maintaining medical records.
Communication: Responding to inquiries, sending appointment reminders, and providing service updates.
Service Enhancement: Improving our services, personalizing user experience, and conducting market research.
Legal Compliance: Fulfilling our legal obligations, including regulatory health requirements and responding to lawful government requests.

4. Legal Basis for Processing Personal Data

We process your personal data on the following legal bases:

Consent: Where you have provided explicit consent for data processing.
Contractual Necessity: To perform obligations under contracts, such as service provision and billing.
Legitimate Interest: For improving our services, marketing (with explicit opt-in), and internal administrative purposes.
Legal Obligation: To comply with applicable laws and regulations.

5. Data Sharing and Third Parties

Your personal information may be shared with:

Affiliated Clinics and Healthcare Professionals: To provide you with necessary healthcare services.
Service Providers: Including IT providers, cloud service platforms, and payment processors, who support our operations.
Regulatory Authorities and Legal Bodies: When required by law or to protect our rights.

We do not sell or lease your personal information to any third party. When third parties process your information on our behalf, they do so in compliance with data protection regulations.

6. Data Retention

Your personal data will be retained for as long as necessary to provide our services, meet legal and regulatory requirements, and uphold our contractual obligations. We may retain certain data for a longer period to comply with legal obligations or resolve disputes.

7. International Data Transfers

Your personal data may be transferred and processed outside of your country of residence, including in the United States, Serbia, Ghana, Croatia, and the UAE. When transferring data internationally, we ensure appropriate safeguards are implemented to protect your data.

8. Your Rights

You have the following rights concerning your personal data:

Access: Request a copy of the data we hold about you.
Correction: Rectify inaccurate or incomplete information.
Deletion: Request the deletion of your data under certain circumstances.
Restriction: Restrict processing under specific conditions.
Data Portability: Obtain your data in a structured, commonly used format.
Objection: Object to data processing, including for marketing purposes.

To exercise any of these rights, please contact us at info@regenim.com.

9. Data Security

We use industry-standard technical and organizational measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. Despite our best efforts, no security system is impenetrable, and we cannot guarantee the absolute security of your data.

10. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and analyze website usage. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of the website.

11. Contact Information

If you have any questions or concerns about these terms or our services, please contact us at:

Email: info@regenim.com
Ghana Address: Sokoban Ampayoo Station, P.O.Box 1708, Adum, Ghana
Croatia Address: Ul. Charelsa Darwina 4a, Zagreb; Otona Župančića 16, 10000 Zagreb
New York Address: 26 Broadway St., Suite 935, New York, NY
Tysons Address: International Dr, Tysons, VA, 22102, S.102 USA
UAE Address: St 503 Alsaiwdi Building, Alkhan, Sharjah, UAE

Thank you for choosing Regenim for your healthcare needs. We are committed to providing you with excellent service.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal obligations, or for other operational reasons. We will notify users of any material changes by posting the revised policy on our website.

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Serbia, Ghana, Croatia, UAE, and the USA. Any disputes will be resolved through negotiation or in the courts of the applicable jurisdiction.